How to re-engage past customers?

How to re-engage past customers?

Have you been in business for a while and collected a size-able database of past customers?
Did you know that 80 percent of your future profits will come from just 20 percent of your existing customers?
Fact: 65 percent of a company’s business comes from existing customers! Is your company capitalizing on this?
A lot of marketing article encourage talking to former clients using open-ended questions: questions that start with What/How etc. Do those work to engage your past clientele?
Hmmmmm….
In modern society, where people shorten “Yes” to just “Y” and “OK” to “K” we don’t think they have time or desire to answer to open ended questions using full sentences! This is why we tested and had positive results using closed questioning that only requires a customer to reply with Y or N.
We have established that are carefully crafted SMS sequence, that only asks Yes or No questions and unobtrusively leads to customer booking a call or appointment, works great.
We have set up different questions based on customers’ replies and uncovered that it is possibly one of the least irritating ways for them to communicate.
What do you start with? Simple! “We are improving our customer service experience. Would you mind telling us if you enjoyed your last visit to XYZ? Text Y or N. Boom! You just reminded them about your business and made them reply. Now capitalize on their response!
As a business owner, it might seem daunting to track all past customers and engage them in various conversational sequences. This is where SMART Hive Tool comes in. We have automated the whole process and crafted messages that work for each client. For example our Google Profile Program has been designed and perfected for small local businesses. We engage with all past clients and seamlessly ensure they stay engaged with the business and keep coming back.
Are you ready to join? https://smarthivesales.com/gbp-for-local-business/ If you are having doubts, check out our money back guarantee policy.
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